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Course Objectives & Description
This comprehensive training focuses on mastering the art of navigating high-stakes conversations where emotions run strong, opinions differ and outcomes matter. Designed for professionals seeking enhanced communication skills, this training provides practical tools to transform difficult discussions into productive dialogues.

• What Are Crucial Conversations? Understand the unique challenges of high-stakes conversations and the deliberate skills needed to navigate them successfully.
• Frameworks for Mastering Dialogue:
• Create safety for dialogue 鈥� Learn to foster mutual respect and shared purpose, minimizing defensiveness and misunderstandings.
• Focus on the heart of the issue 鈥� Prioritize the core purpose of conversations over emotional distractions, ensuring clarity and effectiveness.
• Separate facts from stories 鈥� Distinguish between factual events and subjective interpretations, challenging assumptions to achieve mutual understanding.
• Practice active listening 鈥� Build trust and empathy through mirroring, paraphrasing and priming to encourage open dialogue.

Participants will leave this training equipped to handle challenging conversations confidently, fostering stronger relationships and driving better results in their personal and professional lives.

• Define and identify dynamics 鈥� Gain a deeper understanding of the social, communication and power dynamics that influence team interactions and organizational structures.
• Describe unconscious bias 鈥� Learn how unconscious biases impact workplace relationships and team cohesion while exploring practical strategies to mitigate these biases and foster fairness.
• Strengthen workplace culture 鈥� Develop actionable strategies to create a more inclusive, equitable and engaging workplace culture, empowering teams to thrive together.

Ideal for professionals and leaders at all levels, this workshop encourages self-awareness, empathy and proactive engagement to build stronger, more dynamic workplace environments.

• Exclusively online
• Self-paced learning (complete classes at any time)
• 10-15 hours to complete
• Free
• Earn a micro-credential/certificate of completion

Course Topics

• Workplace Intelligence
• Workplace Communication
• Working with Others
• Workplace Behavior
• Workplace Etiquette

Are you seeking training to address specific skills gaps, improve employee performance, and stay competitive in your industry? The Workforce Development Office can assist with your training needs.

Customized Training

Our customized training programs provide on-the-job practice to develop a highly skilled workforce. Optimize employee resources, increase employee satisfaction, and strengthen your company鈥檚 culture. We provide:

• Comprehensive customized training
• Curriculum development
• Qualified trainers with industry experience
• Cost-effective resources to meet your training needs
• And more

Contract Training

Contract training focuses on specific training objectives to improve employee performance and achieve strategic goals. Training is specialized to an employer's needs and can be offered at local businesses, training facilities or online. Topics include:

• Back Safety 鈥� Proper Lifting Techniques
• Hazard Communications Training 1910.1200
• O.T. Hazmat (Department of Transportation Required Hazardous Materials Training)
• Resource Conservation and Recovery Act (RCRA)
• Electrical Safety-Related Work Practices (A.R.C. Flash 鈥� Lock-Out/Tag-Out)
• Safety Manual Development
• Safety Committee Development
• Quarterly Compliance Consulting and Training
• P.R./First Aid/AED/Fire Extinguisher Training
• OSHA 10-Hour General Industry Training
• OSHA 10-Hour Construction Industry Training
• OSHA 30-Hour General Industry Training
• OSHA 30-Hour Construction Industry Training

We help employers find the right candidates for their jobs through recruitment events, job fairs, internships and more.

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"Earn while you learn鈥� opportunities, such as internships and apprenticeships, allow students the option to work for local businesses while gaining the hands-on experience needed to complete their education.

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Turn your hobby into a business. Have an idea you are ready to launch? We help budding entrepreneurs and small business owners scale and grow their businesses.

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